STORE POLICY
SHIPPING POLICY
This policy explains how orders are shipped by Chic-eco.
1. Global Shipping
We ship worldwide.
2. Delivery Time
5–25 business days on average (customs/remote areas may take longer).
3. Processing
Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.
4. Tracking
Tracking number and carrier info sent by email once dispatched.
5. Customs/Duties
Customers are responsible for local duties/taxes.
6. Failed Deliveries
Incorrect/incomplete addresses that cause returns require reshipping fees.
7. Delays
Chic-eco is not responsible for customs or carrier delays.
8. Support
PRIVACY & POLICY
At Chic-eco, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
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Personal Data: Name, billing/shipping address, email, phone number, payment details
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Device Info: IP, browser, device type, time zone, cookies
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Order Info: Products purchased, order history, preferences
2. How We Use Your Data
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Process and deliver orders
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Send transactional and promotional communications
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Improve website and services
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Comply with legal requirements
3. Sharing Your Information
We only share data with trusted providers:
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Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
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Shipping/logistics partners
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Marketing/email platforms (e.g., Klaviyo)
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Analytics tools (Google Analytics)
👉 We never sell your data.
4. Data Retention
Kept as long as necessary for business or legal reasons.
5. Cookies
Used for browsing experience and targeted ads (can be disabled in browser).
6. Your Rights
Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 contact@Chic-eco.store
7. Security
Industry-standard security to protect against unauthorized access.
8. Updates
Policy may change over time — please review regularly.
9. Contact
REFUND POLICY
At Chic-eco, refunds are issued as store credit (digital gift card).
1. Refund Method
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.
2. Timeline
Store credit issued within 7 business days after inspection of returned item.
3. Not Eligible
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Items outside the 7-day return window
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Items not in returnable condition
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Shipping fees & taxes
4. Gift Cards
Credits do not expire and can be used on any future order.
5. Damaged/Incorrect Items
Contact us within 7 days if your order is defective or incorrect.
📧 contact@Chic-eco.store
6. Questions
PRICIS & PAYMENT
Prices shown at checkout include applicable taxes.
Accepted: Credit Card (Visa, MasterCard, AmEx), PayPal, Apple Pay, Google Pay.